Terms & Conditions

General Terms and Conditions of Voltmasters BV

Version 01/2026

This is a translation for convenience. The binding text of these General Terms and Conditions is drawn up in Dutch; in case of any discrepancy, the Dutch version prevails.

Definitions

In these General Terms and Conditions, the following terms have the following meaning, unless expressly stated otherwise:

• Offer: any written offer issued by Voltmasters and addressed to the Customer for the delivery of Products and/or the provision of Services and/or the making available of Software by Voltmasters, to which the General Terms and Conditions are inextricably linked.
• General Terms and Conditions: the general terms and conditions set out in this document.
• Order: any Offer accepted by the Customer.
• Services: all services offered by Voltmasters.
• Customer: anyone who enters into an agreement (whether or not at a distance) with Voltmasters for the delivery of Products and/or the provision of Services and/or the making available of Software.
• Customer Data: all information of any nature whatsoever that, during the term of the Agreement, is made available to Voltmasters or otherwise disclosed by the Customer, a subcontractor of the Customer, a customer of a Customer or any person authorised by the Customer.
• Delivery: the act by which the Products are actually delivered by Voltmasters to the Customer and the Customer is actually put in possession of the Products, or the making available of Software to the Customer.
• Licence Agreement: any written (or electronic equivalent) or oral agreement (whether or not at a distance) setting out the rights and obligations of the Parties regarding the making available of the use of the Software to the Customer.
• Agreement: any written (or electronic equivalent) or oral agreement (whether or not at a distance) for the sale of Products and/or the provision of Services by Voltmasters to the Customer on the basis of the Order or any other arrangement between Voltmasters and the Customer.
• Acceptance (Oplevering): the act by which Voltmasters presents and delivers the works it has performed to the Customer. Upon acceptance, Voltmasters gives the Customer the opportunity to approve and take receipt of the works.
• Parties: Voltmasters and the Customer together.
• Products: all current and future goods belonging to the product range of Voltmasters, whether or not related to the Software.
• Software: all software, modules, platforms and applications developed by or on behalf of Voltmasters and all related documentation and instructions, made available exclusively in electronic form.
• Sales Conditions: the specific conditions applicable to the legal relationship between Voltmasters and the Customer, supplementary to the conditions set out in the Licence Agreement or any other Agreement.
• Voltmasters: Voltmasters BV, Konijnenboslaan 16, 8470 Gistel, company/VAT number BE1003.977.120.
• Business Day: means any day except Saturdays, Sundays or public holidays in Belgium.

Terms used in the plural refer to the singular and vice versa.

1. Applicability

1.1. These General Terms and Conditions apply to the Agreement between Voltmasters and the Customer that has accepted the Offer.

1.2. The legal relationship between the Customer and Voltmasters is governed by the Agreement, the Sales Conditions, the documents accompanying the Agreement, the invoice, or any other document that regulates the rights and obligations of the Parties in a binding manner.

1.3. In the event of ambiguity, inconsistency or conflict between the provisions of the Licence Agreement for the use of the Software, any other Agreement in force between the Parties and the General Terms and Conditions, the following order of precedence applies: (1) Data Processing Agreement, (2) Licence Agreement, (3) other agreements and (4) the General Terms and Conditions. The General Sales Conditions apply to all agreements between the Parties.

1.4. If the technical inspection (digital or on site) reveals that the Delivery of products, the provision of Services and/or the making available of Software is not possible, safe or advisable, Voltmasters reserves the right to dissolve the Agreement. In most cases the ground for dissolution will be force majeure, inaccessibility or unacceptable safety risks. Voltmasters will, as far as possible, explain the reason for dissolution, without being obliged to do so. In the event of dissolution, the Customer receives any sums paid in full, less any costs incurred by Voltmasters in connection with the Order. The Customer is not entitled to any (damages) compensation.

1.5. Voltmasters is entitled to have its obligations under the Agreement performed by third parties, but remains responsible at all times for performance of the Agreement. All work under the Agreement is carried out by trained, authorised and certified staff. Voltmasters (or the subcontractor) will observe the applicable laws and regulations in the performance of the Services, as in force at the time of performance.

1.6. In addition to the General Terms and Conditions, special conditions may also apply.

1.7. Voltmasters does not under any circumstances accept the Customer’s own general terms and conditions in its legal relationship with the Customer.

1.8. If any provision of the General Sales Conditions is held by a competent court to be void or non-binding, the remaining provisions remain in full force and effect.

2. The Offer

2.1. All offers made by Voltmasters are without obligation, unless expressly stated otherwise in writing. If the Offer is valid on a limited basis or under specific conditions, this is expressly stated in the offer. An Offer only exists once it has been recorded in writing.

2.2. Voltmasters is only bound by the Offer if the Customer confirms its acceptance in writing within 15 days, unless agreed otherwise. Nevertheless, Voltmasters is entitled to refuse an Agreement with a potential Customer at all times for a reason that is legitimate for Voltmasters.

2.3. The Offer contains an accurate description of the offered Products, Services and/or Software with associated prices. The description is sufficiently detailed to enable the Customer to make a proper assessment of the Offer. Obvious mistakes or material errors in the Offer cannot bind Voltmasters. Any images and specific data in the Offer are merely indicative and cannot be grounds for any compensation or dissolution of the Agreement. Voltmasters cannot guarantee that the colours and dimensions in any images exactly match the actual colours and dimensions of the ordered Product.

2.4. A composite price quotation does not oblige Voltmasters to deliver part of the Products and/or Services and/or Software included in the offer or Offer against a proportionate part of the stated price.

2.5. If and to the extent that there is a promotional offer, this does not automatically apply to repeat orders. Promotional offers are only valid while stocks last, on a first-come, first-served basis.

2.6. The prices stated in the Offer are always exclusive of VAT, unless expressly stated otherwise.

2.7. Voltmasters is not bound by an Offer if the Customer could reasonably have expected, or should have understood, that the Offer contains an obvious mistake or clerical error. The Customer cannot derive any rights from such a mistake or clerical error.

2.8. In the case of Products that are subject to price fluctuations on the financial market over which Voltmasters has no influence, Voltmasters may offer these Products at variable prices. The Offer will then state that the prices are indicative and may fluctuate.

2.9. Voltmasters reserves the right to pass on exchange rate differences to the Customer.

2.10. If and to the extent that the Offer does not match the technical implementation possibilities at the Customer’s premises, Voltmasters reserves the right to revise the Offer and/or the Order.

3. Agreement – Performance

3.1. The Agreement is concluded exclusively at the moment the Customer has accepted an Offer from Voltmasters electronically on the Voltmasters website according to the instructions and has paid in full every amount due to Voltmasters.

3.2. If the Customer has accepted the Offer, Voltmasters will confirm the Agreement with the Customer by email to the email address provided by the Customer.

3.3. If the acceptance deviates from the Offer, Voltmasters is not bound by it.

3.4. Complaints must be communicated by the Customer to Voltmasters by registered letter (or any electronic equivalent) within a period of 3 Business Days.

3.5. Voltmasters cannot be held responsible for the abolition or any amendment of the system of subsidies, loss of premiums, tax benefits or any other (fiscal) favourable measures in connection with the order.

3.6. Voltmasters will perform the Agreement to the best of its insight and ability.

3.7. If and to the extent that proper performance of the Agreement requires it, Voltmasters is entitled to have certain work performed by third parties at its own discretion.

3.8. The Customer ensures that all data which Voltmasters indicates are necessary, or which the Customer should reasonably understand to be necessary for the performance of the Agreement, are provided to Voltmasters in good time. If the data required for the performance of the Agreement are not provided to Voltmasters in good time, Voltmasters is entitled to suspend performance of the Agreement.

3.9. In performing the Agreement, Voltmasters is not obliged or required to follow the Customer’s instructions if this would change the content or scope of the Agreement. If the instructions result in additional work for Voltmasters, the Customer is obliged to reimburse the additional costs accordingly.

3.10. Voltmasters is not liable for any damage of any nature arising because Voltmasters relied on incorrect and/or incomplete data provided by the Customer, unless such incorrectness or incompleteness was indisputably known to Voltmasters.

3.11. The Customer indemnifies Voltmasters against any claims by third parties who suffer damage in connection with the performance of the Agreement and which are attributable to the Customer.

3.12. The Customer or a third party designated by the Customer is not entitled to open the housing of Products without the prior express written consent of Voltmasters. Reverse engineering of the Products or the Software made available, by the Customer or in the name of and for the account of the Customer, is expressly prohibited.

3.13. The Customer may only make the Products available to third parties with the prior express written consent of Voltmasters.

4. Customer responsibilities

4.1. The Customer warrants that it is entitled to take delivery of the Order and to use the Services, Products and/or Software.

4.2. For the entire duration of the Agreement, the Customer must have adequate and up-to-date hardware and a stable, secure internet connection and access with a view to the remote monitoring and/or control of the Customer’s electrical installation. For site visits, Voltmasters may charge a fee of €100 per hour, excl. VAT (transport not included).

4.3. The Customer is responsible, without any right of recourse against Voltmasters or any of its appointees, representatives or auxiliary persons, for the correct technical operation of the electrical installation in accordance with the AREI (Belgian General Regulation on Electrical Installations) that is monitored via the software made available by Voltmasters.

4.4. The Customer agrees that the Products related to the operation of the Software are installed in the switchboard of the Customer’s electrical installation. This installation always takes place under the sole responsibility of the Customer, without any right of recourse against Voltmasters, its representatives or auxiliary persons. The installed Products remain the property of Voltmasters at all times.

4.5. During and immediately after installation work on the Products at the Customer’s premises, a person authorised to sign on behalf of the Customer must be present to sign the acceptance document for the Order. If no authorised signatory is present for signing, the Order is deemed to have been delivered in working condition and the Customer remains obliged to pay the invoice in full.

4.6. The Customer is obliged to use the delivered and installed Products and the Software made available exclusively in accordance with the user instructions and any instructions from Voltmasters. Voltmasters accepts no liability for incorrect use of the Product and/or Software by the Customer.

5. Delivery

5.1. Unless stated otherwise in the Agreement, the delivery or acceptance period is approximate and purely indicative. Except as prescribed by mandatory statutory provisions, or unless expressly agreed otherwise in writing, failure by Voltmasters to meet the (acceptance) delivery period may under no circumstances give rise to cancellation of an Agreement, nor to any compensation or damages of any kind whatsoever.

5.2. If the start, progress or (acceptance) delivery of the Agreement is delayed because, for example, the Customer has not provided all requested information or not in good time, provides insufficient cooperation, the advance payment has not been received by Voltmasters in good time, or a delay arises due to other circumstances beyond the control of Voltmasters, Voltmasters is entitled to a reasonable extension of the (acceptance) delivery period. The Customer is not entitled to any compensation as a result of the delay.

5.3. The Customer is obliged to take delivery of the Products/Services/Software at the moment they are made available under the Agreement, even if they are offered earlier or later than agreed.

5.4. If the Customer refuses to take delivery or fails to provide information or instructions necessary for the Delivery, Voltmasters is entitled to store the Products at the Customer’s expense and risk.

5.5. If Voltmasters requires data from the Customer in the context of performance of the Agreement, the (acceptance) delivery time only starts after the Customer has provided all data necessary for performance to Voltmasters.

5.6. If Voltmasters has stated a period for (acceptance) delivery, this is indicative. Longer (acceptance) delivery periods apply to projects outside Belgium.

5.7. Voltmasters is entitled to (accept) deliver the Products in instalments, unless deviated from in the Agreement or the partial (acceptance) delivery has no independent value. Voltmasters is entitled to invoice separately what is thus (accepted) delivered.

5.8. Voltmasters reserves the right to refuse Delivery/Acceptance if there is a well-founded fear of non-payment.

5.9. Voltmasters reserves the right to change the material of the Products for material that is equivalent in quality and (price) technical terms. The correct technical operation of the Products is always the starting point.

6. Payments

6.1. Unless agreed otherwise, invoices are payable within a period of 10 Business Days. In the case of an Agreement in the form of a Subscription, invoicing takes place, unless expressly agreed otherwise, on an annual or monthly basis, at the start of the Agreement, and thereafter each time on the anniversary of the entry into force of the Agreement.

6.2. Unless expressly agreed otherwise, no discount for cash payment is granted.

6.3. In the event of full or partial non-payment of the invoice, default interest of 1.5% per month on the outstanding invoice amount is due by operation of law and without prior notice of default, from the due date. Likewise, by operation of law and without prior notice of default, fixed compensation is due amounting to 15% of the outstanding invoice amount, with a minimum of EUR 250.00 and a maximum of EUR 7,500.00, without prejudice to proof of higher damage suffered. Collection costs and, more broadly, all possible legal, court and recovery costs are not included in the aforementioned fixed compensation and are charged separately to the buyer.

6.4. In the event of liquidation, bankruptcy, judicial reorganisation or attachment against the Customer, Voltmasters’ claims against the Customer are immediately due and payable.

6.5. Voltmasters has the right to apply payments made by the Customer first to reduce the costs, then to reduce the interest that has fallen due, and finally to reduce the principal and current interest. Voltmasters may, without thereby being in default, refuse an offer of payment if the Customer designates a different order of allocation. Voltmasters may refuse full repayment of the principal if the interest that has fallen due and current interest as well as the costs are not also paid.

6.6. In the absence of payment, Voltmasters may suspend access to the Software. The Software and any possible support for the operation of the Software are only activated after full payment of all amounts due to Voltmasters.

6.7. The Software is made available in the form of a subscription, each time for a term of 1 year in the case of an annual subscription or at least 1 month in the case of a monthly subscription. The Software made available is charged to the Customer on an annual basis, unless otherwise agreed between the Parties. On the expiry date of the first year, the subscription is automatically renewed for a successive term of 1 year, unless one of the Parties terminates the Agreement in writing at least 60 Business Days before the expiry date of the current term.

6.8. Without prejudice to the application of article 6.9 below, Voltmasters has the right to unilaterally change the prices and other conditions of the subscription by notifying the Customer of the new prices and/or conditions by email. In that case, the Customer is entitled to unilaterally terminate the subscription, without any compensation, by registered letter (or any electronic equivalent) addressed to Voltmasters within a period of 14 Business Days following the notification by Voltmasters.

6.9. In the case of an Agreement in the form of a subscription, Voltmasters reserves the right to index its rates and prices on the basis of the Agoria DIGITAL index. The indexation will be applied annually on 1 January on the basis of the following formula: P = P0 (0.2 + (S/S0) × 0.8)

• P: the indexed price
• P0: the initial rate
• S: the wage index of the month preceding the month of the adjustment
• S0: the wage index of the month preceding the start date of the assignment

However, the indexation can never lead to an amount that is lower than the amount of the last applied fee.

6.10. Suppliers of Voltmasters may at all times unilaterally change the prices for their products or services. Voltmasters informs the Customer of this as soon as reasonably possible.

6.11. In the event of improper use of the Software by the Customer, its representatives, appointees and/or auxiliary persons, Voltmasters has the right, after prior notice of default to the Customer, to temporarily or permanently deny the Customer access to the Software and to block the operation of the Software, without any right to compensation on the part of the Customer.

7. Risk – Transfer of ownership – Liability

7.1. All Software made available by Voltmasters to the Customer is provided “as is” and as standard, unless expressly agreed otherwise between the Parties.

7.2. All Products delivered by Voltmasters remain the exclusive property of Voltmasters for the entire duration of the Agreement. On the basis of the Licence Agreement, the Customer obtains solely a personal and non-transferable right of use over the Software.

7.3. If third parties attach the Products, the Customer is obliged to notify Voltmasters thereof in writing as soon as may reasonably be expected.

7.4. In the event that Voltmasters wishes to exercise its ownership rights referred to in this article, the Customer already now gives unconditional and irrevocable consent and authorisation to Voltmasters or third parties to be designated by it to enter all those places where the property of Voltmasters is located and to take back those items.

8. Complaints

8.1. Complaints must be reported to Voltmasters via the portal designated for this purpose on the Voltmasters website or by registered letter (or the electronic equivalent) within 3 Business Days, at the address of Voltmasters’ registered office. The Customer is not entitled to withhold any payments still due to Voltmasters as a result of the complaint it has submitted.

8.2. Voltmasters undertakes to respond within 5 Business Days upon receipt of a complaint.

8.3. Voltmasters undertakes, insofar as reasonably possible, to remedy the complaint within 10 Business Days.

8.4. Any damage and/or all kinds of visible defects of the goods are covered by taking receipt of the Products upon Delivery, unless the Customer – on penalty of forfeiture – makes its complaints known within 24 hours after Delivery by (electronic) registered letter. No complaint by the Customer regarding visible defects will be accepted afterwards, nor can this give rise to any liability of Voltmasters. In any event, the liability of Voltmasters towards a Customer under the Agreement is limited to the value of the Products delivered or Services provided, to the exclusion of all other costs, fees and compensation. Voltmasters is in no event liable towards the Customer for incidental or consequential damage (including but not limited to: injuries, property damage, financial loss, lost profit, staff costs, damage to third parties, loss of income).

9. Dissolution

9.1. In the event of dissolution, the Customer is liable to pay compensation of 20% if the Order has been accepted by the Customer.

9.2. If the Customer decides to cancel the accepted Order after all (after the cooling-off period), and Voltmasters has already performed Services in preparation for Delivery, then Voltmasters has the right to invoice the Customer for the part of the work actually performed or still to be performed for any removal.

9.3. Voltmasters is entitled to suspend the performance of its obligations or to dissolve the Agreement (without owing any compensation to the Customer) if the Customer does not fulfil, or does not fully fulfil, the (payment) obligations under the Agreement.

9.4. Moreover, Voltmasters is entitled to dissolve the Agreement existing between it and the Customer, insofar as it has not yet been performed, without judicial intervention, if the Customer does not fulfil, in good time or properly, the obligations arising for it from any Agreement concluded with Voltmasters.

9.5. If the Agreement is dissolved, Voltmasters’ claims against the Customer are immediately due and payable. If Voltmasters suspends the performance of its obligations, it retains its claims under the law and the Agreement.

9.6. If and to the extent that Voltmasters fails to fulfil its obligations arising from the Agreement, the Customer is entitled, after prior notice of default to Voltmasters and subsequent failure to remedy by Voltmasters, to dissolve the Agreement at the expense of Voltmasters.

10. Force majeure – Hardship

10.1. Voltmasters is released from all liability in the event of force majeure (including accidents, war, transport delays, fire, epidemics, lockdown measures imposed by the authorities, etc.). Force majeure also includes circumstances that already existed before signing the Agreement but continue to have effect after conclusion of the Agreement.

10.2. Voltmasters reserves the right to suspend and/or extend Delivery of the Order for as long as the force majeure lasts. In this case, the Customer is entitled to dissolve the Agreement free of charge. The Customer cannot in this case claim any compensation or reimbursement in any form whatsoever.

10.3. In the event of fundamental changes to the circumstances/conditions that are not attributable to Voltmasters and as a result of which Voltmasters’ contractual obligations would become unreasonably more onerous (including but not limited to substantial price increases and scarcity of goods), Voltmasters has the right to request a renegotiation of the terms of the agreement in order to jointly reach a fair solution for continuing the agreement. In the absence of an agreement within 30 days of Voltmasters’ request, each of the parties has the right to unilaterally terminate the agreement without any compensation being due for this.

11. Warranties

11.1. The Customer is obliged to investigate and inform itself as to how the Software must be used and, for personal use, to test and use the Software in accordance with the user instructions and instructions. Voltmasters accepts no liability for incorrect use of the Software by the Customer.

11.2. The Customer must regularly check the performance of the Software and must contact Voltmasters if a technical defect or unexplained discrepancies are suspected. This can prevent unnecessary losses. The Customer cannot claim any compensation for any losses resulting from a technical malfunction of the Software or software updates.

11.3. Voltmasters further refers to any specific warranties included in the Agreements.

11.4. Voltmasters is not liable for (consequential) damage, indirect damage, lost profit and/or losses suffered, or missed savings resulting from a power outage and/or a malfunction of the Product/the Software forming part of the Product.

11.5. Liabilities for both damage and the fulfilment of warranties are always capped at a maximum of the amount borne by Voltmasters’ insurer.

11.6. Voltmasters is not liable for and/or obliged to repair damage arising from the use of the Software and associated Products. Voltmasters provides strict maintenance and use instructions that must be observed by the Customer.

11.7. Voltmasters is not liable for damage that is or may be the result of any act or omission in response to (imperfect and/or incorrect) information on the website(s) or on linked websites.

11.8. All claims by the Customer for a shortcoming on the part of Voltmasters lapse if they have not been reported to Voltmasters in writing by registered letter and with reasons within 2 calendar months after the Customer was, or could reasonably have been, aware of the facts on which it bases its claims. In any event, all claims by the Customer lapse 3 months after the end of the Agreement.

11.9. Any intervention requested by the Customer that is not inherent to a malfunction of the Software or of the associated Products themselves gives rise to invoicing of the investigation costs, hours and travel.

12. Intellectual Property

12.1. Intellectual property relating to software made available by third parties is governed exclusively by the licence or SaaS agreement relating thereto, which the Customer will conclude with the IT service providers.

12.2. The Software developed by or on behalf of Voltmasters and made available to the Customer is not transferred in ownership to the Customer. The Customer acquires only a right of use of indefinite duration that is non-exclusive, inalienable and personal, intended exclusively to use the Software for the needs of its business. Unless expressly agreed otherwise, Voltmasters remains the exclusive owner of the source code with all associated rights.

12.3. The Customer will use the Software only for internal use and will not make it available to third parties in any way, directly or indirectly, for consideration or free of charge. No use by third parties is permitted for the Customer’s business processes. Any breach of these conditions cannot give rise to any liability of Voltmasters. The Customer may not make copies of the Software, except for backup and archiving purposes.

12.4. The Customer is prohibited from improving, reverse-engineering, translating, adapting or otherwise altering the Software itself, or having this done by third parties, without the prior written consent of Voltmasters, which remains the owner of the source code. Voltmasters expressly reserves the right to sell to third parties, or to use in projects of other customers, the specific working methods it has developed, the procedures applied, source codes, programming techniques, as well as all ideas and intellectual property rights.

13. Privacy

13.1. In the context of the Agreement, personal data are provided to Voltmasters by the Customer. Voltmasters is the controller for the processing of the personal data that it itself obtains for the performance of its activities. This does not include the personal data collected by external IT service providers or other third parties.

13.2. Voltmasters processes the data in accordance with the regulations applicable to personal data, and in particular the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and its implementing decrees, and Regulation 2016/679 of the European Parliament of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

13.3. Voltmasters is entitled to collect data relating to the power consumption and GPS data of the Customer’s electrical installations and EVs. The data may be used in general reports.

13.4. Voltmasters may work with subcontractors. In this case, Voltmasters provides the necessary data to the subcontractor for the performance of the subcontractor’s assignment.

13.5. Voltmasters will not make customer data available to other parties for commercial purposes without the explicit consent of the Customer.

13.6. The Customer may exercise the rights under the GDPR by contacting Voltmasters. The Customer may request access, correction, a copy and, in some cases, erasure. If the Customer and Voltmasters cannot resolve the matter between them, the Customer may lodge a complaint with the Belgian Data Protection Authority.

13.7. All relevant information about the processing of personal data is available at www.voltmasters.io, can be obtained at Voltmasters’ registered office or can be requested at the email address info@voltmasters.be.

13.8. The Customer hereby grants Voltmasters a non-exclusive licence to copy, reproduce, store, distribute, publish, perform, adapt, modify and translate the Customer Data insofar as reasonably required for the performance of Voltmasters’ obligations and the enforcement of Voltmasters’ rights under the General Terms and Conditions or any Agreement. The Customer also grants Voltmasters the right to sub-license the foregoing right to a service provider for hosting, connectivity and telecommunications, insofar as reasonably required for the performance of Voltmasters’ obligations and the enforcement of Voltmasters’ rights under the General Terms and Conditions or any Agreement, and always subject to the express limitations set out in these General Terms and Conditions.

13.9. The Customer warrants to Voltmasters that the Customer Data, when used by Voltmasters in accordance with these General Terms and Conditions, does not infringe the rights of third parties and does not conflict with provisions of laws, statutes or regulations, in any jurisdiction and under any applicable law.

13.10. The Customer is solely responsible for the security and recovery of Customer Data, including through appropriate technical and organisational measures (such as IT security), backup plans, disaster recovery plans, and the like.

14. Liability

14.1. Voltmasters excludes, insofar as legally possible, any liability other than that provided for in these General Terms and Conditions, so that the Customer cannot hold Voltmasters and/or its representatives and/or auxiliary persons (such as, among others, directors, employees, subcontractors, or any other appointee) liable in a non-contractual manner and/or involve them in any possible dispute regarding the formation, performance, interpretation and/or termination of any agreement between Voltmasters and the Customer.

14.2. Without prejudice to the foregoing, the Customer acknowledges and undertakes that it may, insofar as legally possible, only hold Voltmasters liable and not the representatives or auxiliary persons of Voltmasters (such as, among others, directors, employees, subcontractors, or any other appointee) in the context of the formation, performance, interpretation and/or termination of any validly concluded and then still existing agreement between Voltmasters and the Customer. Insofar as legally permitted, the Customer hereby expressly acknowledges and accepts the exclusion of the application of article 6.3, § 2 of Book 6 of the Belgian Civil Code.

15. Other provisions

15.1. If one or more provisions of the General Terms and Conditions are at any time wholly or partly unlawful, void or for any other reason unenforceable, that clause will be deemed severable from these General Terms and Conditions and will not affect the validity and enforceability of the remaining provisions.

15.2. Notices and other communications under the General Terms and Conditions or the Agreement are valid when sent electronically to the email addresses that the parties usually use in their communication, unless the Agreement explicitly provides (1) to which email addresses official communication must be sent, or that (2) a registered letter is required. Each party acknowledges and accepts the use of electronic communication and agrees that notices to the email addresses provided by the parties are deemed received at the moment of sending, if no delivery-failure message is received.

15.3. Changes to contact details such as addresses, telephone numbers and email addresses of a party must always be communicated to the other party in good time.

15.4. In the event of an imbalance in the rights and obligations of the parties, the provisions in the General Terms and Conditions or the Agreement will be interpreted in such a way that no clear imbalance arises.

15.5. The fact that the Customer may not have received these General Terms and Conditions, or any document forming part of the performance of the Agreement, in its native language does not release it from their application. In particular, the Customer declares that it has sufficient command of English and accepts that Voltmasters may deliver all documentation relating to the performance of the Agreement to the Customer in English.

15.6. The rights and obligations arising from the General Terms and Conditions and/or the Agreement may not be transferred to third parties, in whole or in part, without the prior written consent of Voltmasters. The Agreement with the Customer may at all times be transferred by Voltmasters to a company affiliated with Voltmasters within the meaning of article 1:20 et seq. of the Belgian Code of Companies and Associations.

16. Applicable law and disputes

16.1. Every agreement of which these General Terms and Conditions form part is governed exclusively by Belgian law, with the express exclusion of foreign legislation and treaties.

16.2. Disputes between the parties, including those considered as such by only one of the parties, will as far as possible be resolved by means of proper consultation and possibly through the intervention of a recognised mediator.

16.3. If the parties do not reach a solution, then, subject to mandatory rules of jurisdiction, only the competent court of the judicial district where Voltmasters’ registered office is located has jurisdiction to hear any disputes.