Privacy Policy

Privacy Policy of Voltmasters BV

Effective from: January 2026

We attach great importance to the privacy of our users and process personal data in the strictest confidence and at all times in accordance with applicable legislation.

This Privacy Policy, being the policy set out and explained below, is intended to inform you transparently about the data we collect, the purposes for which it is collected, how we use it and the rights you have regarding the processing of such data.

It is important that you read this Privacy Policy carefully. Should you have any further questions, please do not hesitate to contact us at info@voltmasters.be.

Who is responsible for processing your personal data?

Voltmasters BV
Moerestraat 30
8600 Diksmuide
ON 10030970.120
info@voltmasters.be

What data do we collect?

We collect your data, including personal data, for various reasons outlined below. The personal data provided to VOLTMASTERS is that which you have voluntarily submitted to us in connection with information about and the execution of administrative formalities. This specifically includes the following data:

• identification data (name, first name, email address, address, place and date of birth, national register numbers)
• your bank details (IBAN, BIC/SWIFT)
• our communication (via email or otherwise)
• the type of domain you connect to our website with
• the IP address assigned to you
• the date and time you access our website
• location data or other data related to communication
• the pages you visit on our website
• the type of browser, platform and/or operating system you are using
• the search engine and keywords you use to find the website
• your navigation preferences
• any other data you have provided to us

Why do we collect your personal data?

We collect your data mainly to deliver our newsletter to you, to improve our services, and, more generally, to communicate easily with each other. Finally, your data also allows us to enhance and facilitate your navigation on our Website.

On what legal basis do we process your personal data?

The legal basis for the processing of users' personal data is:

• the consent of the user;
• the performance of any request from or a contract with the user;

It is actually necessary to collect certain data in order to respond to any request from the user. If the user chooses not to share their data with us, this could make the performance of the contract impossible.

• a legal obligation that rests on the data controller;

It is actually necessary to collect and retain certain data in order to comply with various legal obligations, mainly tax and accounting obligations.

• the protection of vital interests;
• the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; or
• our legitimate interest insofar as it corresponds to the interests, freedoms, and fundamental rights of users.

We have a legitimate interest in providing and exchanging this information with users, primarily in order to respond to requests or improve our services, prevent abuse and fraud, monitor the regularity of our actions, exercise, defend and safeguard our rights, for example in disputes, as well as to prove any violation of our rights, manage and improve our relationships with users, continuously enhance our Website as well as our products/services, except where these interests are overshadowed by the interests or freedoms and fundamental rights of the user that require the protection of personal data. In any case, we ensure to maintain a balance between our legitimate interest and the respect for the user's privacy.

If the legal basis for our processing is based on consent, the user has the right to withdraw it at any time without affecting the lawfulness of the processing carried out before the withdrawal.

In the context of direct marketing, this means that the user can unsubscribe from our newsletter and other commercial communications from us at any time. The user therefore has an "opt-out" and can unsubscribe by sending us an email to the following address: info@voltmasters.be or by clicking on the unsubscribe link as displayed at the bottom of each email.

How do we collect your personal data?

The majority of your data is communicated to us through your active intervention. Other data, such as the date and time of your access to our Website, the pages you have viewed, or your location data, is automatically collected via accessed servers and "cookies" placed on our Website. For more information about what a cookie is, how useful it is, and the exact data it collects, you can read our cookie policy.

If we collect your data through the intervention of other companies, we will inform you of this.

Are your personal data secured?

We place great importance on the protection of the privacy of our users/customers. We maintain a strict privacy policy and take all appropriate measures to ensure that our servers, as far as possible, prevent unauthorized leaks, destruction, loss, disclosure, use, access, or alteration of your data.

How long will your personal data be stored?

We retain your data for the time necessary to achieve the intended purposes. Once this goal is achieved, we will delete it.

What are your rights and how do you exercise them?

You can request at any time to correct, delete, check, transfer, grant access, object to the use, and request the limitation of your data. To do this, simply send us an email at the following address: info@voltmasters.be. We will then do everything possible to do what is necessary as quickly as possible.

Who has access to your personal data?

Our employees and processors have access to your data, but only to the extent necessary to achieve the purpose of the processing. Each of them is subject to a strict confidentiality obligation.

Are your data transferred abroad?

Your data is generally processed and stored within the EEA.

We only transfer your data to a non-EEA country if it provides a level of protection that is equivalent to the level of the country in which you reside, as required by the GDPR legislation in this regard.

How can you receive advertising from us?

We use your email address only to offer you articles, services, and products that are similar to those you have already ordered.

With your consent or based on our legitimate interest based particularly on our contractual relationships, we will subscribe you to our newsletter and offer you other similar products or services that may interest you. You can unsubscribe at any time and withdraw your consent for such communication by sending an email to the following email address info@voltmasters.be.

What is our policy regarding data on minors?

Our website is not intended for children under 18 years old. If you learn that your minor child has provided us with your personal data without your consent, please contact us via info@voltmasters.be.

What happens if this Privacy Policy is changed?

If we were to amend this charter, you would be informed via our website. Please remember to consult the Privacy Policy on a regular basis, and ideally with each new visit to our Website. The date of entry into force of the Privacy Policy corresponds to that mentioned at the beginning of this document.

What if there is a dispute?

No one benefits from lengthy legal proceedings. In the event of a dispute, we commit to promoting dialogue and openness in search of an amicable solution. You may also contact the Data Protection Authority.

The Belgian Data Protection Authority
Commission for the Protection of Privacy
Drukpersstraat 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Fax: +32 (0)2 274 48 35
E-mail: commission@privacycommission.be
URL: https://www.privacycommission.be